Moving Soon?

If you are staying within our coverage area and wish to continue service, we request that you contact us and provide your new address and phone number.

If you would like your Internet service to be active by the day you move, please contact us 2 weeks prior to your moving date. This allows time to ensure service availability and enables us to provision service to your new location.

If you have our Dial-up service, please ensure that the Dial-up number at your new location is a local call to you. If you are not sure then check your phone book or contact your local telephone provider.

Please be advised: CTI Networks, Inc is not responsible in any way for long distance phone charges.

If you are staying within our coverage area and wish to continue service, we ask that you supply us with your new address and phone number. You will need to make sure you are still dialing a local phone number at your new location. You can find a local dial-up number by using our Access Number Lookup Database. You can verify that this number is local by checking in your phone book or with your local telephone company. We are not responsible for any long distance charges incurred by using the WV.NET Internet service.

Report Spam

In order for Wv.net to properly block spam Email servers; we need a copy of the entire message headers, which contain the IP address of the mail server in which the spam originated from. Message headers can easily be copied by following the instructions below.

Windows Live Mail

1. Right click on the Email message
2. Select Properties from the context menu
3. Switch to the Details tab.
4. To copy the headers, right-click anywhere in the text area that contains the header lines and choose Select All form the menu that comes up. Now right-click and select Copy.
5. In the field above Paste the header information. Then press Report Spam.

Thunderbird

1. Select a message and then click on the Settings icon on the far right (three horizontal lines).
2. Click on View.
3. Click on Message Source and a new window will open.
4. Select All text then Copy and Paste all the header information to the field provided above and press Report Spam.

Apple OSX Mail

1. Select Show -> In OR press command-1 on the keyboard.
2. Click on the message for which you want to see the full header information.
3. Click the View pull-down menu, and then choose Message and Long Headers, OR press Command-Shift-H on the keyboard.
4. Copy and Paste all the header information of the message to the field provided above and press Report Spam.

My mail client is not listed

To find header information for most Email programs, go to www.google.com and search for "How to show Email headers." Be sure to place the name of your program and version in the search field as well.